Refund policy

Returns & Damaged Items

Because our candles and wax products are handcrafted, we are unable to accept returns or exchanges due to personal fragrance preferences or change of mind.

Your satisfaction is important to us, and we want your order to arrive just as we intended. If your order arrives damaged, you receive an incorrect item, or we have made an error with your order, please contact us at hello@youarecandleco.com within 7 days of delivery.

For items damaged during shipping, please include your order number and photos of the damaged product and packaging so we can make it right.

Approved claims will be resolved with a replacement or refund, as appropriate.

Please do not return an item without contacting us first.

Thank you for supporting YOU ARE… candle co. and our handcrafted products!